ITSMX
AI-Powered IT Service Management
In DevelopmentComplete IT service management for modern teams, including incident, request, problem, change, asset, CMDB, knowledge, SLA, workflow, and service experience capabilities.
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The company behind smarter IT operations
People | Systems | A Smarter Tomorrow
Technology Built
Around Real IT Operations.
ITSMX Tech builds practical solutions for IT service management, operations intelligence, and AI-powered support — helping organizations run smarter, more resilient, and more human IT operations.
Greater efficiencyfor IT teams
Happier usersacross the business
A more resilientand intelligent future
Our solutions
Three Products. One Connected Vision.
Three focused solutions for smarter IT operations.
Different challenges. A stronger, unified IT.
Currently in development as part of the ITSMX Tech product roadmap.
OpsBrain
AI-Powered Operations Intelligence
In DevelopmentAn intelligent operations layer designed to help teams understand alerts, reduce operational noise, correlate related events, enrich context, and support faster operational decisions.
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SMX Assist
AI Knowledge & Live Support
In DevelopmentAn intelligent support experience combining knowledge access, guided troubleshooting, AI assistance, live support, and seamless escalation to people when needed.
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Why ITSMX Tech
Built for Real IT. Designed for What’s Next.
Practical today. A smarter tomorrow.
Practical by Design
Built from real-world IT operations experience, not theory.
Connected Products
A unified ecosystem designed to work better together.
AI Where It Adds Value
Purposeful AI focused on practical operational problems.
Security & Control
Your data, your environment, your rules.
Measurable Value
Enterprise thinking without unnecessary complexity.
Experience + Research
Built from Operations. Strengthened by Research.
ITSMX Tech is being shaped by practical enterprise IT experience, applied artificial intelligence research, and a focus on solving real operational challenges.
Real Operations
Designed around real IT support, service desk, endpoint, asset, monitoring, service management, and operational challenges.
Applied AI Research
Informed by postgraduate artificial intelligence research, experimentation, and continuous exploration of intelligent IT operations.
Enterprise Mindset
Built with security, control, governance, scalability, and measurable outcomes in mind.
Founded by Mohammad Al Amaireh
Built on nearly two decades of practical IT experience across enterprise support, service operations, end-user computing, transformation, and leadership, combined with postgraduate research in Artificial Intelligence. The vision behind ITSMX Tech is to turn real operational challenges into practical, secure, and intelligent technology products.
One connected ecosystem
Stronger Together
Different strengths. A unified experience. Greater impact.
The product architecture is being designed toward shared context and complementary workflows as the roadmap develops.
ITSMX
Service Management
People | Process | Service
OpsBrain
Operations Intelligence
Alerts | Insight | Action
SMX Assist
Knowledge & Support
Answers | Guidance | People
ITSMX TechA Stronger IT Together.
- Shared context across products
- Faster issue resolution
- More efficient IT teams
- Better user experiences
Your environment. Your data. Your control.
Designed for private, on-premises, and controlled deployments, with external connectivity enabled only where required.
Let’s Connect
Interested in what we’re building?
ITSMX Tech is currently developing its first generation of intelligent IT products. We welcome conversations with technology professionals, potential partners, pilot organizations, researchers, developers, and investors interested in the future of smarter IT operations.
PartnershipsPilot OpportunitiesResearch CollaborationInvestment Conversations